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Welcome to the Multi-Tech Product Support Portal

Log In or Register

Forgot Password? Register


Support cases are monitored from 8:00 AM to 5:00 PM CT, Monday through Friday (except holidays).

Why use the Portal?

  1. Get help from the Support, Quality Control, Sales, and Development teams:
    • Communications history recorded to the support case
    • Multiple departments within Multi-Tech added as needed
    • E-mail updates sent directly to you (configurable)
    • Reply to cases via e-mail without having to log in
    • Schedule call-back times if needed
    • Faster escalation of issues
  2. Experienced team members able to provide answers:
    • Implementation and design
    • Troubleshooting mission-critical problems
    • Product configuration
    • Certification questions
    • Firmware upgrades
    • Sales, customer service, and repair questions
  3. The Multi-Tech ID (your login ID) works on Multi-Tech's other web sites (e.g.

Having trouble logging in?

If you have forgotten your Multi-Tech ID, then try your e-mail address as the Multi-Tech ID. If that doesn't work or you don't remember the password, then use the Reset Password page to submit your e-mail address to receive an e-mail with your Multi-Tech ID and an optional link to reset your password.

If you get a message that your account is not yet verified, then use the Re-Send Verification page to request another confirmation e-mail containing a link that will allow you to finish the verification process and activate your account.

If you think you may not have a Multi-Tech ID, then Register for a Multi-Tech ID. After you register you will receive an e-mail to finish the verification process and activate your account.

If at anytime you experience problems or have questions regarding the Multi-Tech Product Support Portal web site, you may e-mail the Portal Master at