Welcome to the MultiTech Product Support Portal
Support cases are monitored from 8:00 AM to 5:00 PM CT, Monday through Friday (except holidays).
Why use the Portal?
- Get help from the Support, Quality Control, Sales, and Development teams:
- Communications history recorded to the support case
- Multiple departments within MultiTech added as needed
- E-mail updates sent directly to you (configurable)
- Reply to cases via e-mail without having to log in
- Schedule call-back times if needed
- Faster escalation of issues
- Experienced team members able to provide answers:
- Implementation and design
- Troubleshooting mission-critical problems
- Product configuration
- Certification questions
- Firmware upgrades
- Sales, customer service, and repair questions
- The MultiTech ID (your login ID) works on MultiTech's other web sites (e.g. multitech.net)
Having trouble logging in?
If you have forgotten your MultiTech ID, then try your e-mail address as the MultiTech ID. If that doesn't work or you don't remember the password, then use the Reset Password page to submit your e-mail address to receive an e-mail with your MultiTech ID and an optional link to reset your password.
If you get a message that your account is not yet verified, then use the Re-Send Verification page to request another confirmation e-mail containing a link that will allow you to finish the verification process and activate your account.
If you think you may not have a MultiTech ID, then Register for a MultiTech ID. After you register you will receive an e-mail to finish the verification process and activate your account.
If at anytime you experience problems or have questions regarding the use of the MultiTech Product Support Portal web site, you may e-mail us at tsupport@multitech.com.